SHIPPING
HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?
Our standard output for a handmade product is 2-3 business days after receiving your order. This allows time for the item(s) to cure before getting packaged. You’ll get a notification email with a tracking number as soon as your package ships.
IF I'M LOCAL TO PGH, CAN I AVOID ON SHIPPING COSTS?
Absolutely! We offer farmer's market/ event pick-up, local pick up (Lawrenceville, PGH), as well as free City of Pittsburgh delivery.
- For a MARKET PICK-UP - use promo code MARKET during checkout for free shipping. Be sure to note which of our Farmer's Markets or Events you'd like to pick up at, and we will be sure to have your order ready.
- For a LOCAL PICK-UP - simply select the 'LAWRENCEVILLE, PGH: Local Pick Up' option during checkout for free shipping. We will then contact you to set up a pick-up time.
- If you live in the City of Pittsburgh (according to the USPS; zip codes 15201–15203–15206–15207–15208–15211–15213–15217–15219–15222–15224–15230–15232 & 15233), you qualify for free shipping on our weekly delivery routes. Simply choose that option during checkout!
- For a MARKET PICK-UP - use promo code MARKET during checkout for free shipping. Be sure to note which of our Farmer's Markets or Events you'd like to pick up at, and we will be sure to have your order ready.
- For a LOCAL PICK-UP - simply select the 'LAWRENCEVILLE, PGH: Local Pick Up' option during checkout for free shipping. We will then contact you to set up a pick-up time.
- If you live in the City of Pittsburgh (according to the USPS; zip codes 15201–15203–15206–15207–15208–15211–15213–15217–15219–15222–15224–15230–15232 & 15233), you qualify for free shipping on our weekly delivery routes. Simply choose that option during checkout!
MY PACKAGE ARRIVED DAMAGED. HELP!
Don't fret! When dealing with fragile vessels, it's not totally uncommon for damage to occur. Simply send us a message with a few images of the damaged products in it's packaging (to help us to file a claim with the postal carrier.) We will swiftly send you a replacement at no cost.
POLICIES
WE ARE A CRUELTY-FREE BUSINESS!
We support cruelty-free ethics and maintain those values in our own studio. We test all of our candles and skin-care directly on ourselves and share with our family and friends. Absolutely none of our products are tested on animals.
With every purchase, we choose to donate to a Pittsburgh non-profit, Rabbit Wranglers. RW is an all volunteer-staffed network of foster homes whose focus is on helping the neediest rabbits – those with medical or behavior issues. Their purposes are to: rescue abused, neglected and abandoned rabbits; assist shelters/rescue organizations with their high maintenance cases and overflow population; provide rabbits safe harbor and state of the art care; and find them loving and permanent indoor homes. The organization also provides education to the public about the unique nature and proper care of these intelligent companion animals.
Additionally, Chez Lapin also frequently supports other charity organizations such as: The Ohio House Rabbit Rescue, PETA, and The Humane Society of the United States.
Chez Lapin is a proud certified member of PETA's Beauty Without Bunnies program. Being a member ensures that we and our suppliers have been verified and contractually agree to not conduct, commission, pay for, or allow any tests on animals for our ingredients, formulations, or finished products.
With every purchase, we choose to donate to a Pittsburgh non-profit, Rabbit Wranglers. RW is an all volunteer-staffed network of foster homes whose focus is on helping the neediest rabbits – those with medical or behavior issues. Their purposes are to: rescue abused, neglected and abandoned rabbits; assist shelters/rescue organizations with their high maintenance cases and overflow population; provide rabbits safe harbor and state of the art care; and find them loving and permanent indoor homes. The organization also provides education to the public about the unique nature and proper care of these intelligent companion animals.
Additionally, Chez Lapin also frequently supports other charity organizations such as: The Ohio House Rabbit Rescue, PETA, and The Humane Society of the United States.
Chez Lapin is a proud certified member of PETA's Beauty Without Bunnies program. Being a member ensures that we and our suppliers have been verified and contractually agree to not conduct, commission, pay for, or allow any tests on animals for our ingredients, formulations, or finished products.
WHAT MODES OF PAYMENT DO YOU ACCEPT?
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Farmer's Markets + Events:
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Online Store:
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NOT SATISIFIED?
One of the great perks of working with natural ingredients is that there are no commercial additives included (pure, clean awesomeness!) BUT the downside to that is variations could be possible and the end product is reactive to external elements (i.e. direct sun, humidity. Commercial additives commonly stabilize and preserve the product). We craft our candles embracing the fact that every small batch could be slightly different than the next. To us, the benefits of natural materials and personality of every batch is what makes each one special. However, if something seems wrong with your product or you believe it isn't performing the way in which it should, please do not hesitate to contact us. We would love to remedy any issue!
FREQUENTLY ASKED QUESTIONS
WHERE CAN I TRY YOUR PRODUCTS IN PERSON?
Visit our 'Find Us' page, check out our Facebook events, or follow us on social media for Event and Retailer information.
WHAT ARE THE DIMENSIONS OF YOUR CANDLES?
Trying to pair your candle with a candle-holder or candle-stand? We like your style. See our dimensions below!
4 oz Petite Jar: (HEIGHT: 2.75”, DIAMETER: 2.38”)
9 oz Signature Tumbler: (HEIGHT: 3.5”, DIAMETER: 3.06”)
14 oz Grande: (HEIGHT: 3”, DIAMETER: 3.78”)
16 oz Printemps Hobnail Jar: (HEIGHT: 5", DIAMETER: 4")
9 oz Signature Tumbler: (HEIGHT: 3.5”, DIAMETER: 3.06”)
14 oz Grande: (HEIGHT: 3”, DIAMETER: 3.78”)
16 oz Printemps Hobnail Jar: (HEIGHT: 5", DIAMETER: 4")
ARE GIFT-CARDS AVAILABLE?
Chez Lapin gift-cards are available for purchase online and in person. They are electronically sent instantly to the recipient. They can be redeemed online and at events/ markets. Gift-cards never expire. Simply follow this link to gift pure joy!
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Chez Lapin ® is a registered trademark belonging to Chez Lapin LLC